Disappointing Service

My experience with the Boksburg store really has not given me any joy. I understand that we are all impacted by COVID-19, however it is important that staff ensure that they are meticulous is their work.

It started with a delivery that was incomplete. My mother received the order and asked if they had everything, because the order and the invoice did not match. They confirmed what they had and even took my mom to the van. When I queries this, I was sent from pillar to post. To make matters worse, the delivery staff **** on my mother and said they delivered everything. My saving grace was a girl called Olivia. I just have to make it known that if it wasn't for this girl, I would have lost it. She worked tirelessly to resolve this and she was swift. I hope she is recognised for salvaging this (still) bad situation.

Olivia informed me that the person that packed the order mistakenly left some items out. She arranged for delivery and I was happy.

The delivery arrived and I am still missing the ending bought...I am just over this situation and a store that clearly does not have a clue what to do.

Please fix this...I am begging you.