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MICHELLE M
1 reviews | Active since Feb 2024
17 Dec 2025, 14:44
Disappointing service
Disappointing service from the online delivery team. Been speaking to 3 consulants since Monday. Spent over 65 minutes on the phone in total simply to get a status on the order. Team admits an IT error occured, and the order was not captured. Lack of proactive feedback is such an issue. And to day, no guarantee that delivery will take place today as committed.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
17 Dec 2025, 15:53Dear Michelle
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Leroy Merlin South Africa's reply17 Dec 2025, 15:53
Official
Dear Michelle
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Leroy Merlin South Africa's replyOfficial
17 Dec 2025, 16:05Hi Michelle
We sincerely apologise for the inconvenience and frustration caused by this experience. We acknowledge the lack of proactive communication .
Will follow up and contact you.
We sincerely apologise for the inconvenience and frustration caused by this experience. We acknowledge the lack of proactive communication .
Will follow up and contact you.
Leroy Merlin South Africa's reply17 Dec 2025, 16:05
Official
Hi Michelle
We sincerely apologise for the inconvenience and frustration caused by this experience. We acknowledge the lack of proactive communication .
Will follow up and contact you.
We sincerely apologise for the inconvenience and frustration caused by this experience. We acknowledge the lack of proactive communication .
Will follow up and contact you.