Disappointing service - 2 weeks and still no answer

I ordered 2 wall panel heaters and unfortunately the incorrect items were delivered, now I'm sitting (in winter) awaiting a response for the last 2 weeks to their initial feedback which was that they are waiting for their suppliers feedback: a classic line which retailers use and it frustrates customers like nothing on earth when they don't give any commitment or offer any possible solutions (such as finding the correct units in one of their physical stores)

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9 days since I received an email response from Simon Mangena

Don't bother trying their phone lines either, it's a rabbit hole of pressing buttons where you don't get through to a human who can offer any real assistance

This is exactly how online retail should not be.