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Rob W
1 reviews | Active since Jan 2019
06 Feb 2020, 23:57
Disappointing New Store!!
New Store opened in Boksburg so I went today 6 February, (to avoid the rush) after the grand opening on 31 January... what a disappointment. I stood in a queue for 30 minutes with 2 items with my granddaughter. Only 2 cashiers working although a 3rd arrived after about 15 minutes. Once at the cashier she apologized for the delay however advised management had reduced cashiers and they couldn’t cope. Whilst trying to pay with my Diners card ( this was declined 3 times) only to discover that they do not accept Diners Club ???? I will not be back and revert back to their competitor down the road. Very Disappointing!!
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Replies (3)
Leroy Merlin South Africa's replyOfficial
07 Feb 2020, 06:53Good morning Rob, it's quite disappointing to hear about your experience. I have to apologize for this unfortunate situation. Please accept our apologies. I wll get hold of one of the CRM management in the store to understand their lack enough cashiers. We do place emphasis on customer service and satisfaction. I will revert back to you regarding the Diners Card. Kind Regards #TR
Leroy Merlin South Africa's reply07 Feb 2020, 06:53
Official
Good morning Rob, it's quite disappointing to hear about your experience. I have to apologize for this unfortunate situation. Please accept our apologies. I wll get hold of one of the CRM management in the store to understand their lack enough cashiers. We do place emphasis on customer service and satisfaction. I will revert back to you regarding the Diners Card. Kind Regards #TR
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Rob W's updateReviewer Update
07 Feb 2020, 07:36Thank you for your prompt response
RW
Rob W's update07 Feb 2020, 07:36
Reviewer Update
Thank you for your prompt response
Leroy Merlin South Africa's replyOfficial
11 Feb 2020, 11:31Hi Rob, we have had a few discussions with our finance team on the Diners Cards. When there is sufficient demand, we will see how we can get access for customers like you. Thank you for bringing a healthy discussion to the team to what customers like you need, we appreciate feedback like this. #va
Leroy Merlin South Africa's reply11 Feb 2020, 11:31
Official
Hi Rob, we have had a few discussions with our finance team on the Diners Cards. When there is sufficient demand, we will see how we can get access for customers like you. Thank you for bringing a healthy discussion to the team to what customers like you need, we appreciate feedback like this. #va