Disappointing experience: the worst delivery

I am extremely disappointed with the service I received from Leroy Merlin South Africa. I placed an order with an estimated delivery date of 15 November. However, when I called to query my order on 19 November, I was informed that it had been sent to Cape Town by mistake. I was advised to follow up via email, which I did the following day, but received no response.

I called again on 20 November and was told that I should expect delivery on 25 November. I requested fast-track delivery and was assured that it would arrive on Friday 22 November. However, when I called on Friday at 11 am, the agent reassured me that the order would be delivered, but failed to follow up as promised.

At 4 pm, I called again and was told that my order would arrive on Monday 25 November. After expressing my frustration, the agent managed to arrange for delivery the following day. I received a call advising that my order would be delivered on Saturday 23 November. I waited the entire day, only to receive my order at 5 pm.

I'm disappointed that I had to be irate to receive decent customer service. It's unacceptable that I had to push for assistance. Leroy Merlin South Africa needs to improve its delivery system and provide better customer service.