Disappointing Delivery and After-Sales Service

I am deeply disappointed with Leroy Merlin's delivery and after-sales service. I ordered a bathroom cabinet, which was delivered three days late. Despite emailing them, I only received a response three days after the late delivery, stating that they could see the item had now been delivered. However, there was no explanation for the delay or communication beforehand.

To make matters worse, one of the units—a mirrored cabinet—was delivered broken. The damage was evident as I could hear the broken glass inside the box upon delivery. I immediately tried to contact them about this issue and even left a zero-rating review when they asked for feedback. Despite this, I chose not to post a public review initially, hoping they would resolve the issue.

Now, 10 days later, I have received no communication, no solution, and no instructions on replacing the damaged item. This lack of accountability and support is unacceptable. I expect a company like Leroy Merlin to offer better service and ensure timely resolutions to customer concerns.

I would appreciate urgent attention to this matter.