Disappointing

First time ordering from Leroy Merlin, and unfortunately, it has been a very disappointing experience.

I placed an order three weeks ago, fully aware of the delivery lead time stated on their website. What I did not expect was the complete lack of process on their end to have communication with suppliers. • The tracking system is essentially non-existent. • On the actual day of delivery, there was absolute silence. I have ordered furniture from many retailers before, and not once have I experienced zero communication on delivery day. • I rearranged my entire schedule to be home, yet no delivery and no updates.

Please note I sent an email 48hrs before delivery day to confirm all is in order, all I got was that would get back to me with feedback. On the date of delivery, it was me making calls and sending emails, I was repeatedly told that no one knows and they need to get in touch with the supplier. I googled the supplier and tried to call them myself seeing as the onus rested on them according to the responses I was getting, lol the supplier never answered. Eventually, I was told—only because I followed up—that the order would not be delivered that day. I asked okay what day is it being rescheduled to? Person on the end of the phone, had no answer…literally.

Two hours later, I received an email simply stating that my order had been cancelled because supplier is unable to commit… surely a supplier knows at least 24hrs before if they can fulfill an order. Why I’m I told this after I chase ?

What makes this worse is that without my persistent chasing, I would never have known. Now I am left to hope the refund comes through quickly—though based on this experience, I am not optimistic.