Disappointed in service or lack of it.

I have decided to put my complaint on hellopeter and change my original 4 star Google review to 1 star as LMSA is getting worse by the day. Trying to call them on the phone is not possible, there is no answer and they do not return calls if you go with the callback option. Email they will maybe respond in 5 days which make conversation with Leroy Merlin the same as talking to the Mars rover, hence the 5 day delay period. When I met with the Manager at the opening of the Boksburg branch, he assured and promised me excellent service, reliability and world class customer support. Now I find myself wondering through the isles, searching for products that the website shows " stock available" not finding the stock or any store employee to assist me. Items go on special, with no stock to sell. Even long after the special expired, there is no stock. I will find products with contradicting prices, and if you get to the check out point, they changed you the more expensive price. No use trying to argue that there is a cheaper price as you just hold up the line and upsetting other customers. I have a whole list of items I need for projects and has worked my budget around your prices, but 3/4 om my list is no stock or stock arrived with higher prices. With the lack of response from Leroy Merlin, I am to scared to buy any products for in case I have faulty products, returning them will be impossible. I am really disappointed that LMSA has gone the same route as Builders Warehouse with lack of service, communication and customer relations. Now we waiting for the next international hardware to come to SA, hopefully we can have service again for a year before they also join the group.