Disappointed Client

I bought an air fryer through their marketplace on the 28th of December. The product was defective and I was unable to use it as the handle just came off. I’ve been trying to get hold of them to collect the item and for me to get my refund and it seems to not work out. Their supplier is refusing to collect their item. It funny how when I purchased the item I was able to get a response the next day but now that it has an issue people are quiet and are not sure how to assist. I’m so disappointed. Would not recommend anyone to use the Leroy Market place especially if the product you buying is from AR Industtries.