JF
Jared F

1 reviews | Active since Feb 2010

14 Jan 2021, 10:04

Disappointed

Normally I would give them a pretty good review, but hey this time I was highly disappointed with the service I received from the manger at Boksuburg. We decided to use the scan and pay app, as the Queue was very long this day, all was going smoothly, until we got to the part where we are meant to get a barcode to scan and remove the items from the store. The big problem was that the app decided it will just fail and stay on a white screen and take payment, and not give me a barcode. This is where I went to show the manager, and she simply just said, "take it up with your bank", Even though I showed invoice from their provider etc etc. No luck it seems like a fun way to just right off some hard earned money as no-one is really helpful now days. What is R880 to them rofl.

0
Replies (5)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 Jan 2021, 10:34
Official
Hello Jared, we are very sorry for this experience. The team will be in contact with you. #va
JF
Jared F's update04 May 2021, 17:46
Reviewer Update
Hi, I am still awaiting this contact from your team, I gave you a few months now, as figured you might be busy, but clearly this will never get resolved. Clearly you needed the R800 more than I do in Covid times. Good to know that your company doesn't care about their customers, and would rather keep every cent.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 May 2021, 08:21
Official
Hey Jared, we are so sorry to hear this. We will investigate the matter and will get back to you 
JF
Jared F's update05 May 2021, 08:57
Reviewer Update
Thank you for getting back to me, I really do appreciate it.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 May 2021, 09:06
Official
It's a pleasure Jared, thank you for your patience with us. We will revert back shortly