Disappointed

Good day very disappointed with the level of help in your departments on product's. I phone the customer service online to check for a a Tv bracket that is on special for R145.00 which they said that 5 is available at Little falls branch . Went to the store and a guy name Chris padi helped me in that department to get check for the item because I told him I did check online customer service before I came here. He then said mam let me go check in the store room if its there because his phone app is saying it is. He went and came back and said please take this code to the till and pay 5050 then collect at collections. At collections the item is not in stock and had to been told that there is nothing. How is that for being frustrated. An hour i stood in the store to sort this out and they could give me a discount for it.