Didn't receive order or feedback

Ordered a couch on 23 November. I received an email on the 2nd of Dec stating that my order had been shipped. It was supposed to be delivered by the 8th of Dec. The expected delivery date was 14 - 17 Dec. Since placing the order I sent multiple emails to check in on the status of the order, with no more information suup**** than above. Called on the 19th of Dec, now they said the supplier factory burned down. Canceled my order, have not received confirmation of cancelation and don't know when I will be refunded. All-in-all, a frustrating and disappointing experience.