Despicable Customer Service

We placed an order for a security gate since they didn't have it in stock. Delivery was supposed to be within 3 weeks. After 8 weeks we were informed that they could not fulfill the order and it has been cancelled. It has now been 7 months and we still haven't managed to get a refund! Multiple frustrating exchanges over the past 7 months, having to present the same information over and over again. It's absolutely ridiculous that they cannot solve an easy matter like this. We will NEVER buy something from them again.