Despair and Helplessness

I ordered a toilet and barn door online on 04 August 2026, I received only the toilet on 06 Aug, when I opened the toilet, it was broken, I logged a return & replace, and toilet was collected on 11 Aug, since the collection was done swiftly, I expected the return to be the same, but this was not the case. They owe me a R3099 refund since the barn door is out of stock (this was not communicated; I had to call them to learn of such) and was told I will be refunded, to date I wait for a refund, we are nearing September, which will mean a month without clear communication on my refund, my emails are being ignored, I am explaining my query time and time again for the lady to understand, and just when she says she understands, she sends incorrect communications via email (frustration is an understatement really).