Delivery not met.

Delivery was set to arrive on "Arrival Date: Thu, Oct 24", it never came and then today we receive a message saying "Your Leroy Merlin order has been delivered." When I contact the call centre they making me hold for so long, saying they trying to find out what happened with the delivery company, no straight answer and mind you we using our airtime they never call back to inform about the situation now. The service we getting is poor.