LT
Lily T
1 reviews | Active since May 2013
08 Aug 2022, 13:14
Delivery non existent, no customer service to follow up
I ordered on 02/08/2022 and the expected delivery date was supposed to be 05/08/2022. I phoned on two separate occasions just to be put on hold when I eventually was able to speak to someone, the call lasted over 20 minutes and I eventually just gave up. I have no idea if I’ll even receive my order. Seriously shocking service, I should’ve read the reviews. No response on emails either
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Leroy Merlin South Africa's replyOfficial
08 Aug 2022, 13:43Hi Leonie,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's reply08 Aug 2022, 13:43
Official
Hi Leonie,
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Thank you for reaching out to us with your concern.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.