LM
Livhuwani M

1 reviews | Active since Sept 2021

31 Oct 2022, 10:26

Delivered order short of one toilet

Delivered my order today without1 of the toilets and the person at home was made to sign in my absence knowing there is a shortage. Please rectify this as we need the other toilet and we had already paid for delivery of all the items

0
Replies (8)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply31 Oct 2022, 10:44
Official
 Dear  Livhuwani, 

Please accept my apology on behalf of Leroy Merlin. I am sorry to learn that your experience with the partial delivery of your order was less than satisfactory. We value our customers and exceptional service is always our priority. 

Kindly be advised that we we are investigating the matter and you will be provided with feedback.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Nov 2022, 09:43
Official

Good day Livhuwani,

 

I trust all is well on your end.

As per our telecom the outstanding toilet will be delivered on Friday 4/11/2022.

LM
Livhuwani M's update04 Nov 2022, 15:26
Reviewer Update
Good Day

i waited all day for Leroy to deliver my already late toilet and have wasted my contractors time. Can you please advise when my toilet will be delivered
Leroy Merlin South Africa
Leroy Merlin South Africa's reply05 Nov 2022, 11:07
Official

Good day Livhuwani,

 

Have you received the outstanding Toilet?

Leroy Merlin South Africa
Leroy Merlin South Africa's reply07 Nov 2022, 11:04
Official

Hi Livhuwani,

 

Supply Chain is advising that they re-picked the order. 

Have you received delivery?

Leroy Merlin South Africa
Leroy Merlin South Africa's reply07 Nov 2022, 11:29
Official

Hi Livhuwani,

 

Supply Chain has just advised me that your order will be delivered tomorrow.

Sincere apologies on the delay.

Leroy Merlin South Africa
Leroy Merlin South Africa's reply07 Nov 2022, 11:40
Official

They have advised it will be delivered to you tomorrow. 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Nov 2022, 10:17
Official

Good day Livhuwani,

 

I tired calling you... 

 

First of I would like to apologize for the delay and the inconvenience we have caused you.

Please could you advise if your order was delivered?