AB
Antonio B
1 reviews | Active since Apr 2010
06 May 2025, 18:27
DELIVERED BUT NOT WHAT I ORDERED
Ok, finally I have learnt. I will not be ordering from Leroy Merlin again. I have had issues with their couriers in the past but now they have got even worse. I ordered electrical cable and got some metal legs delivered instead. Let's see how they sort this out. I sent an email to orders and got an automatic response.
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
07 May 2025, 10:38Hi Antonio
We're sorry for any frustration caused. Your ticket is in our system, and we will be getting in touch regarding your order.
Thank You
We're sorry for any frustration caused. Your ticket is in our system, and we will be getting in touch regarding your order.
Thank You
Leroy Merlin South Africa's reply07 May 2025, 10:38
Official
Hi Antonio
We're sorry for any frustration caused. Your ticket is in our system, and we will be getting in touch regarding your order.
Thank You
We're sorry for any frustration caused. Your ticket is in our system, and we will be getting in touch regarding your order.
Thank You
AB
Antonio B's updateReviewer Update
07 May 2025, 11:24The response from Lufuno Sotshayo and Wendy Nene further illustrate my post.
The reply?
""Good day
Please note that the store advise that the will collect and do refund because the don't have stock
Warm regrades"
Was the thought process - we don't have stock of what he ordered but let's just send him something that he did not order and he will be happy?
The reply?
""Good day
Please note that the store advise that the will collect and do refund because the don't have stock
Warm regrades"
Was the thought process - we don't have stock of what he ordered but let's just send him something that he did not order and he will be happy?
AB
Antonio B's update07 May 2025, 11:24
Reviewer Update
The response from Lufuno Sotshayo and Wendy Nene further illustrate my post.
The reply?
""Good day
Please note that the store advise that the will collect and do refund because the don't have stock
Warm regrades"
Was the thought process - we don't have stock of what he ordered but let's just send him something that he did not order and he will be happy?
The reply?
""Good day
Please note that the store advise that the will collect and do refund because the don't have stock
Warm regrades"
Was the thought process - we don't have stock of what he ordered but let's just send him something that he did not order and he will be happy?
Leroy Merlin South Africa's replyOfficial
08 May 2025, 08:45Hi Antonio
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will be in contact with you.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will be in contact with you.
Leroy Merlin South Africa's reply08 May 2025, 08:45
Official
Hi Antonio
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will be in contact with you.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I will be in contact with you.
AB
Antonio B's updateReviewer Update
22 May 2025, 17:16 AND SO, IT CONTINUES
In my opinion, some companies should not offer on-line commerce.
Leroy Merlin is one such company.
Not only can they not tell the difference between 40 meters of electrical cable and four small metal legs but their courier leaves much to be desired.
The return of the items [which I did not order] is turning into a major complication.
On Thursday 15 May at 09h06, I got an SMS from Thobani asking me when they “can come and collect”.
I rep**** as follows:
“I will be available today (Thursday 15 May) until 17h00 or tomorrow from 10h00 till 17h00. If you are planning any other day please let me know via SMS at least 12 hours before [delivery]. I’m often outside cellphone range”.
I received no reply nor any further message.
Leroy Merlin clearly IGNORED MY REQUEST because on Tuesday 20 May at 09h06, I received the following WhatsApp message from Joey: “Morning sir. Please note that driver will be collection today for Leroy Merlin. He will be there between. 15hoo and 16hoo”
I rep****: “There will be no one at the address this afternoon.” I attached my interaction with Thobani from 15 May and invited Joey to read it.
Joey then asked: “And on Thursday [today - 22 May] will be there anyone at home or to leave it somewhere were we can collect it”
I rep****: “Thursday 22nd I will be there”.
Joey rep****: “Ok sir. I will check the freight on that time”.
I added: “Please still CONFIRM the date when you [are] collecting at least 12 HOURS BEFORE YOU ARRIVE.”
I received no further communication, so I have no idea when Leroy Merlin will collect their items.
In my opinion, some companies should not offer on-line commerce.
Leroy Merlin is one such company.
Not only can they not tell the difference between 40 meters of electrical cable and four small metal legs but their courier leaves much to be desired.
The return of the items [which I did not order] is turning into a major complication.
On Thursday 15 May at 09h06, I got an SMS from Thobani asking me when they “can come and collect”.
I rep**** as follows:
“I will be available today (Thursday 15 May) until 17h00 or tomorrow from 10h00 till 17h00. If you are planning any other day please let me know via SMS at least 12 hours before [delivery]. I’m often outside cellphone range”.
I received no reply nor any further message.
Leroy Merlin clearly IGNORED MY REQUEST because on Tuesday 20 May at 09h06, I received the following WhatsApp message from Joey: “Morning sir. Please note that driver will be collection today for Leroy Merlin. He will be there between. 15hoo and 16hoo”
I rep****: “There will be no one at the address this afternoon.” I attached my interaction with Thobani from 15 May and invited Joey to read it.
Joey then asked: “And on Thursday [today - 22 May] will be there anyone at home or to leave it somewhere were we can collect it”
I rep****: “Thursday 22nd I will be there”.
Joey rep****: “Ok sir. I will check the freight on that time”.
I added: “Please still CONFIRM the date when you [are] collecting at least 12 HOURS BEFORE YOU ARRIVE.”
I received no further communication, so I have no idea when Leroy Merlin will collect their items.
AB
Antonio B's update22 May 2025, 17:16
Reviewer Update
AND SO, IT CONTINUES
In my opinion, some companies should not offer on-line commerce.
Leroy Merlin is one such company.
Not only can they not tell the difference between 40 meters of electrical cable and four small metal legs but their courier leaves much to be desired.
The return of the items [which I did not order] is turning into a major complication.
On Thursday 15 May at 09h06, I got an SMS from Thobani asking me when they “can come and collect”.
I rep**** as follows:
“I will be available today (Thursday 15 May) until 17h00 or tomorrow from 10h00 till 17h00. If you are planning any other day please let me know via SMS at least 12 hours before [delivery]. I’m often outside cellphone range”.
I received no reply nor any further message.
Leroy Merlin clearly IGNORED MY REQUEST because on Tuesday 20 May at 09h06, I received the following WhatsApp message from Joey: “Morning sir. Please note that driver will be collection today for Leroy Merlin. He will be there between. 15hoo and 16hoo”
I rep****: “There will be no one at the address this afternoon.” I attached my interaction with Thobani from 15 May and invited Joey to read it.
Joey then asked: “And on Thursday [today - 22 May] will be there anyone at home or to leave it somewhere were we can collect it”
I rep****: “Thursday 22nd I will be there”.
Joey rep****: “Ok sir. I will check the freight on that time”.
I added: “Please still CONFIRM the date when you [are] collecting at least 12 HOURS BEFORE YOU ARRIVE.”
I received no further communication, so I have no idea when Leroy Merlin will collect their items.
In my opinion, some companies should not offer on-line commerce.
Leroy Merlin is one such company.
Not only can they not tell the difference between 40 meters of electrical cable and four small metal legs but their courier leaves much to be desired.
The return of the items [which I did not order] is turning into a major complication.
On Thursday 15 May at 09h06, I got an SMS from Thobani asking me when they “can come and collect”.
I rep**** as follows:
“I will be available today (Thursday 15 May) until 17h00 or tomorrow from 10h00 till 17h00. If you are planning any other day please let me know via SMS at least 12 hours before [delivery]. I’m often outside cellphone range”.
I received no reply nor any further message.
Leroy Merlin clearly IGNORED MY REQUEST because on Tuesday 20 May at 09h06, I received the following WhatsApp message from Joey: “Morning sir. Please note that driver will be collection today for Leroy Merlin. He will be there between. 15hoo and 16hoo”
I rep****: “There will be no one at the address this afternoon.” I attached my interaction with Thobani from 15 May and invited Joey to read it.
Joey then asked: “And on Thursday [today - 22 May] will be there anyone at home or to leave it somewhere were we can collect it”
I rep****: “Thursday 22nd I will be there”.
Joey rep****: “Ok sir. I will check the freight on that time”.
I added: “Please still CONFIRM the date when you [are] collecting at least 12 HOURS BEFORE YOU ARRIVE.”
I received no further communication, so I have no idea when Leroy Merlin will collect their items.