1 reviews | Active since Jun 2016
********** delays on Wood Cutting in Leroy Merlin Fourways
********** delays on Wood Cutting in Leroy Merlin Fourways.
On 9th October we submitted a cutting list for wood to be delivered for a job at home. We were given a delivery date of 25 October, and the manager promised to push for earlier.
Needless to say, they didn't bother to honour the delivery date. I have a carpenter from Cape Town that was meant to come up to Johannesburg do a job who is also inconvenienced. They ordered incorrect edging twice. They kept promising delivery dates that were not being honoured.
I visited the store 4 times just to get feedback, with empty promises on dates, they don't even have the respect to inform me that the delivery is not going to happen as I make arrangements to receive every time they provide a date. The manager gave me her number to allow quick follow ups, but I have never got proper committed timelines, and now she doesn't even answer my calls.
It is now more than more than a month since I placed my order, and I am still without feedback or delivery. Original delivery date was 25 October, today is 1 month overdue!. I am extremely frustrated as my order was paid in full. And my work may now have to wait for the new year.
My advice, never order wood cutting material at Leroy Merlin Fourways.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our instore service was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our instore service was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in direct contact with you.
I received a call with another promised delivery date for Tuesday 28th November.
As expected. The delivery did not take place, noone had contacted me with feedback. And I am unable to get hold of the store to understand where my delivery is.
The most ridiculous service I have ever experienced.
I received a call with another promised delivery date for Tuesday 28th November.
As expected. The delivery did not take place, noone had contacted me with feedback. And I am unable to get hold of the store to understand where my delivery is.
The most ridiculous service I have ever experienced.