Delayed reversal of funds

Order NR: ***

I am extremely disappointed with the service I’ve received from Leroy Merlin regarding the reversal of funds for my cancelled order.

Over the weekend, I made a purchase through Float Payments using my ABSA credit card. Shortly after, the order was cancelled, yet the payment still reflects as uncleared on my account. I have been in constant communication with both Float and Leroy Merlin, but neither party is taking responsibility or providing a solution.

Float has clearly stated that Leroy Merlin needs to confirm the order cancellation so the funds can be reversed, yet Leroy Merlin insists I should follow up with Float. This constant back-and-forth has wasted my time and left me without my money or any proper feedback.

As a customer, I expect a company of Leroy Merlin’s reputation to handle such simple payment reversals with more professionalism and urgency. All that’s required is a confirmation to Float so my funds can be released.

Please take this as an official complaint and resolve this matter promptly. I expect communication confirming when the reversal will be processed.