Delay in processing refund

Hello Petter

I made a purchase on April 14, 2025, for basin mixers and shower mixers. I was dissatisfied with one of the shower products and two of the basin mixers, so I initiated refunds from Leroy Merlin.

On May 20, 2025, I received an email from Mpumelelo Ntuli regarding the refund for the basin tap, which I have received. However, I have yet to receive the refund for the shower mixer.

On June 25, 2025, I called Lerato from Leroy Merlin to follow up on my refund. To my surprise, I then received an email stating that a refund had been processed, and I should expect to receive it within five days.

Today is July 9, 2025. I called Leroy Merlin and spoke to Thapelo to inquire about my refund, and I just received another email from Ntokozo Khanyile indicating that my refund has been initiated, and I should receive my funds within five to seven working days.

I am extremely disappointed with this process, and I regret making a purchase from Leroy Merlin.