MJ
MJ J
1 reviews | Active since May 2012
23 Aug 2025, 07:37
Defective Aluminium Stack Door
I purchased an aluminium stack door from your Fourways store for R14,000. It was the last one available, and since I am in the middle of renovations, I believed I was fortunate to find it. Instead, I have been sold a defective reject.
The problems are unacceptable: • The box contained no keys, handles, or accessories. • The lock cylinder was jammed and had to be broken out, forcing me to return to the store and spend an additional R370. • The locking mechanism does not align with the designated hole, making the door impossible to use.
This is not a minor fault — it is a clear case of a faulty product being sold at full price. I did not pay R14,000 for s**** metal.
I demand an immediate solution: either a full refund or a replacement with a properly inspected, quality-checked door. I also expect to be compensated for the additional expense and inconvenience caused by your negligence.
If this matter is not resolved urgently, I will have no choice but to escalate it further, including lodging a formal complaint with the Consumer Protection Ombudsman
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
25 Aug 2025, 13:47 Good day Melanie
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations. We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations. We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Leroy Merlin South Africa's reply25 Aug 2025, 13:47
Official
Good day Melanie
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations. We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations. We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
MJ
MJ J's updateReviewer Update
27 Aug 2025, 09:49I have been dealing with Kwanele and a tech came out yesterday only to tell me that the accessories given to me by the staff at your store is not the correct accessories and therefore the door can’t close. It’s supposed to be a clip, like a sliding door handle but they gave me a door handle!!! What the heck!!!
This is the message I sent to Kwanele this morning;
Hi Kwanele, I must express my dissatisfaction with the manner in which this matter is being handled. You undertook to call me back yesterday with feedback regarding the faulty door I purchased, yet I received no call from you. This morning, when I followed up, I was told you were not at work yet and would call me once you arrived. Unfortunately, this clearly shows a lack of urgency and seriousness in resolving my complaint. Please note that in terms of the Consumer Protection Act, I am entitled to fair treatment, timely feedback, and a resolution for defective goods. Your lack of follow-through is not in line with these obligations. I expect a formal update today on how Leroy Merlin intends to resolve this issue. Should I not receive it, I will have no choice but to escalate the matter further.
Dealing with him is extremely frustrating.
This is the message I sent to Kwanele this morning;
Hi Kwanele, I must express my dissatisfaction with the manner in which this matter is being handled. You undertook to call me back yesterday with feedback regarding the faulty door I purchased, yet I received no call from you. This morning, when I followed up, I was told you were not at work yet and would call me once you arrived. Unfortunately, this clearly shows a lack of urgency and seriousness in resolving my complaint. Please note that in terms of the Consumer Protection Act, I am entitled to fair treatment, timely feedback, and a resolution for defective goods. Your lack of follow-through is not in line with these obligations. I expect a formal update today on how Leroy Merlin intends to resolve this issue. Should I not receive it, I will have no choice but to escalate the matter further.
Dealing with him is extremely frustrating.
MJ
MJ J's update27 Aug 2025, 09:49
Reviewer Update
I have been dealing with Kwanele and a tech came out yesterday only to tell me that the accessories given to me by the staff at your store is not the correct accessories and therefore the door can’t close. It’s supposed to be a clip, like a sliding door handle but they gave me a door handle!!! What the heck!!!
This is the message I sent to Kwanele this morning;
Hi Kwanele, I must express my dissatisfaction with the manner in which this matter is being handled. You undertook to call me back yesterday with feedback regarding the faulty door I purchased, yet I received no call from you. This morning, when I followed up, I was told you were not at work yet and would call me once you arrived. Unfortunately, this clearly shows a lack of urgency and seriousness in resolving my complaint. Please note that in terms of the Consumer Protection Act, I am entitled to fair treatment, timely feedback, and a resolution for defective goods. Your lack of follow-through is not in line with these obligations. I expect a formal update today on how Leroy Merlin intends to resolve this issue. Should I not receive it, I will have no choice but to escalate the matter further.
Dealing with him is extremely frustrating.
This is the message I sent to Kwanele this morning;
Hi Kwanele, I must express my dissatisfaction with the manner in which this matter is being handled. You undertook to call me back yesterday with feedback regarding the faulty door I purchased, yet I received no call from you. This morning, when I followed up, I was told you were not at work yet and would call me once you arrived. Unfortunately, this clearly shows a lack of urgency and seriousness in resolving my complaint. Please note that in terms of the Consumer Protection Act, I am entitled to fair treatment, timely feedback, and a resolution for defective goods. Your lack of follow-through is not in line with these obligations. I expect a formal update today on how Leroy Merlin intends to resolve this issue. Should I not receive it, I will have no choice but to escalate the matter further.
Dealing with him is extremely frustrating.
MJ
MJ J's updateReviewer Update
27 Aug 2025, 10:34I received a call from Kwanele and he is assisting me 🙏
MJ
MJ J's update27 Aug 2025, 10:34
Reviewer Update
I received a call from Kwanele and he is assisting me 🙏
Leroy Merlin South Africa's replyOfficial
28 Aug 2025, 12:32Dear Jansen
Thank you for letting us know that Kwanele has contacted you..
Thank you for letting us know that Kwanele has contacted you..
Leroy Merlin South Africa's reply28 Aug 2025, 12:32
Official
Dear Jansen
Thank you for letting us know that Kwanele has contacted you..
Thank you for letting us know that Kwanele has contacted you..