Defect Products | Cheap Quality

I recently purchased a stove, extractor hood and an oven, along with other products from Leroy Merlin store in Boksburg. Everthing else is fine except for the stove which has been nothing but a constant source of frustration and inconvenience since the day of purchase.

some of the stove buttons are not working and later there was an error message on the display screen. No matter what troubleshooting steps I followed, the stove failed to work properly. right now the stove switches on and seconds later switches off.

I tried going back to the store in boksburg to try and resolve the issue and seek an exchange.

However, to my utter disbelief, they failed to assist me, or exchange the stove. out of all the products I bought they claiming that the stove was not eligible for an exchange due to a dubious warranty policy. They did not even look at the stove or show any signs of caring for their customer.

right now im sitting with a brand new stove that came in faulty, the buttons are not working, the stoves switches off after turning it on, i cant cook, i have to ask neighbors as its been two weeks without a stove. the stove was a gas and electrictrical stove, I thought this was a great purchase, whereas I was shooting myself with an untrusted brand.

I trusted Leroy Merlin's reputation for quality and stood by your brand when making this purchase. However, the product I received has proven to be nothing but a defect and a complete waste of my hard-earned money. The worst part is the lack of care. Basically i'm left to see for myself.