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Gina L
1 reviews | Active since Jul 2011
22 Feb 2026, 12:24
***** dealings
I originally went onto their website to write this review and gave a 3/5 rating because I had ordered 6 of their floating shelves online and not a single one came with any *****s. Only to receive an email that my review had been rejected. Any company that isn’t 100% transparent or moderates public feedback is just shady. It’s absolutely shocking! I was simply warning other customers to buy their own *****s if they are going to order shelves from Leroy Merlin.
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Replies (8)GL
Gina L's updateReviewer Update
22 Feb 2026, 12:26I don’t know why my post is being edited with stars. My title is “d o d g y dealings” and the other words hidden are “s c r e w s” as in nuts and bolts
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Gina L's update22 Feb 2026, 12:26
Reviewer Update
I don’t know why my post is being edited with stars. My title is “d o d g y dealings” and the other words hidden are “s c r e w s” as in nuts and bolts
Leroy Merlin South Africa's replyOfficial
23 Feb 2026, 11:26Hi Gina
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Leroy Merlin South Africa's reply23 Feb 2026, 11:26
Official
Hi Gina
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Leroy Merlin South Africa's replyOfficial
23 Feb 2026, 11:27Hi Gina
Hope you are well,
Please note that I have escalated to the department I am awaiting feedback
Leroy Merlin South Africa's reply23 Feb 2026, 11:27
Official
Hi Gina
Hope you are well,
Please note that I have escalated to the department I am awaiting feedback
Leroy Merlin South Africa's replyOfficial
23 Feb 2026, 11:42Please note that the department have requested that please email us the email that you have received.
Leroy Merlin South Africa's reply23 Feb 2026, 11:42
Official
Please note that the department have requested that please email us the email that you have received.
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Gina L's updateReviewer Update
23 Feb 2026, 13:20Sure, please provide me with the email to send it to
GL
Gina L's update23 Feb 2026, 13:20
Reviewer Update
Sure, please provide me with the email to send it to
Leroy Merlin South Africa's replyOfficial
23 Feb 2026, 13:42Please use this email address contact@leroymerlin.
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Leroy Merlin South Africa's reply23 Feb 2026, 13:42
Official
Please use this email address contact@leroymerlin.
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Gina L's updateReviewer Update
23 Feb 2026, 13:52Sent
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Gina L's update23 Feb 2026, 13:52
Reviewer Update
Sent
Leroy Merlin South Africa's replyOfficial
23 Feb 2026, 14:00Thank you email received
Leroy Merlin South Africa's reply23 Feb 2026, 14:00
Official
Thank you email received
