cut my losses and move on

I had reviewed this company on the 20 April but my query has not been solved , my ordered was placed on the 10 April and i was told that the items that they advertised on the online portal was no longer available. , I am still sending email asking if its possible to refund me the order with a credit voucher but it seems like nobody in the company knows whether thats possible. I guess i need to cut my losses and move on .