1 reviews | Active since May 2023
Customer service non existing
Never have I experienced such pathetic customer service as with Leroy Merlin. I order and paid for a product online (which stated that the item was in stock) on the 2nd of April. It was then communicated to me that it would be delivered on the 19th of Arpil. On the 20th of April, I got contacted and told that their is no stock in the product and I could only get it on the 5th of May. How is it possible that I ordered and paid for an in-stock item online and then get told a day after the original scheduled delivery date, that there is no more stock???
To add to this, I am still waiting for my order to be delivered, as the 2nd delivery date was also not met. I have not even received any communication from Leroy Merlin on this matter.
This is utterly unprofessional and pathetic customer service.
I will definitely take my business and recommendation elsewhere in the future!
We apologize that we didn't meet your expectations at this point and frustrations that this has caused you. Kindly note that we are following up with the store and will be in contact with you soonest.
We hope to do better in the future
We apologize that we didn't meet your expectations at this point and frustrations that this has caused you. Kindly note that we are following up with the store and will be in contact with you soonest.
We hope to do better in the future
