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Dakalo M

1 reviews | Active since Jul 2021

21 May 2024, 14:35

customer service is a foreign language for Leroy Marlin

Order No. 479967

I must say that Leroy Merlin has the worst online customer service. This has been happening for some time where I order things that are out of stock. I constantly have to call; they haven't even called me to update me on my order. I live in Fourways. Firstly, when I called, I was told to go to Little Falls. When I followed up after two weeks, I was told to go to Boksburg. Really? I asked them to cancel the order. I cannot suffer like this with something I am buying with my own money.

this is the end of our relationship

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply23 May 2024, 10:52
Official
Good day  Dakalo

Thank you for reaching out to us.

Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter was addressed and further communication and conclusion was give on ticket request 910661 as well as 891843. Please do not hesitate to revert back to the last mail received in case you need any further assistance. 

DM
Dakalo M's update23 May 2024, 10:57
Reviewer Update
Nothing was addressed I ended up cancelling the order because it has been over two weeks with no communication