Customer service does not exist at Leroy Merlin Fourways

After my poor experience at Leroy Merlin Fourways, they contacted me to resolve the issue and offered me a R200 voucher. Still it took 7days for Leroy Merlin Fourways to deliver my order. As if that was not bad enough, i went into Leroy Merlin on Friday 11th April 2025 to redeem my voucher only to find that the voucher was not prepared for me to come and ask for the voucher. I was told to ask for Mojalefa. It took 20mins, while i waited at the till for Mojalefa to come through to me. When he finally attended to me, there was not a word of apology for keeping me waiting at the till. Furthermore, he arrogantly said it was okay for me to lodge another complaint if i so desire (witnessed by the lady at the till who kindly offered me her chair while i waited for Mojalefa. I spent 30mins waiting to redeem R200 voucher at the till. Shocking! Thank goodness there was a manager on duty to resolve the impasse.