Customer return request after inferior product was delivered.

What a terrible experience. I bought an office chair rated 125kg and after I assembled it, it was clear that this was not a chair designed for 125kg. I immediately requested a refund and after serval follow-ups the collection was made 10 days later. Best of all, I get an email " Once the item is received, we will process a refund, minus the collection and delivery fees, as the customer has changed their mind" Yes, I have changed my mind never to shop with Leroy Merlin ever again. I wonder how long it is going to take to see my refund reflect in my account.

Note to anyone selling online, we don not get to test the product before we purchase. Make sure your specs are correct as the client will have to assemble the product, then dissemble it again and try fit everything back into a box that only some trained factory worker can manage. The only reason you get a 1 star rating is because there is not 0 star option.