TP
Tammy P
1 reviews | Active since May 2023
25 May 2023, 17:16
***COTT LEROY MERLIN
Upon receiving my delivery it was very clear that they dispatched the incorrect order. Their response and solution is that they can only redispatch my order once the person who received MY order returns it. This is completely unacceptable : how long do I then have to wait ,or worse yet,what if the other party never returns the product to them!!!! Isn't it good customers service to rather dispatch another of the product I ordered via express delivery,and deal with the other party separately?!.! I am beyond angry and know for sure that I will NEVER order from them again.
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Leroy Merlin South Africa's replyOfficial
25 May 2023, 17:19Good afternoon Tammy
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery system was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery system was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in contact with you.
Leroy Merlin South Africa's reply25 May 2023, 17:19
Official
Good afternoon Tammy
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery system was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery system was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in contact with you.