Corner sprint kitchen doors too big

Item: Leroy Merlin South Africa
Rating: 1
Author: Willie V

I purchased a base corner sprint kitchen kit and after assembling it found that the two doors are too big. After calling Leroy Merlin they simply told me that is not possible. They actually said they can refund it, but that is unpractical as the unit is already built into the kitchen. I have not heard anything from them since then.

Helpful (0)

Replies (3)

Leroy Merlin South Africa's replyOfficial

13 Jul 2022, 16:07

Hi Willie,

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.

Leroy Merlin South Africa's reply13 Jul 2022, 16:07

Official

Hi Willie,

Willie V's updateReviewer Update

16 Jul 2022, 10:38

Leroy Merlin sent someone out to correct the mistake. It turned out to be the wrong hinges, not the incorrect door size. Nevertheless, the person that was sent out replaced the hinges with the correct ones.

Willie V's update16 Jul 2022, 10:38

Reviewer Update

Leroy Merlin South Africa's replyOfficial

16 Jul 2022, 11:38

Hi Willie,

We are glad to hear that this matter has been resolved. Thank you for your patience and understanding.

Leroy Merlin South Africa's reply16 Jul 2022, 11:38

Official

Hi Willie,

We are glad to hear that this matter has been resolved. Thank you for your patience and understanding.