VV
Viaan V

1 reviews | Active since Feb 2010

08 Oct 2022, 11:58

Continuous *********** service.

Messing up orders seems to be a trend with these people. This is the second time they managed to royally mess up my orders. On a previous order they lost one of my items and now they managed to prove that there's absolutely no quality control on their order packing process. Firstly the order was expected to be delivered on the 6th of October 2022 as stated on my order tracking. The order finally arrived on the 8th with the wrong material. I ordered angle iron and they sent me square tubing. Who is checking these orders and can this person read? Also, if you have someone checking these orders and he/she doesn't know the difference between angle iron and square tubing, they most certainly **** on their CV.

0
Replies (5)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Oct 2022, 08:20
Official

Hi Viaan, 

 

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.

VV
Viaan V's update10 Oct 2022, 09:54
Reviewer Update
Please stop apologising if your rating on Hello Peter is 2.75 out of 10, you clearly don’y regret pro service and are doing nothing to rectify it, which makes the apology hollow and meaningless.
If my order is not rectified by the end of the day today, I expect my money back into my account by tomorrow.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Oct 2022, 10:09
Official

Hi Viaan, 

 

Thank you for your feedback. 

As per our telephonic communication, the order will be rectified today. 

 

Thank you 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply17 Oct 2022, 11:00
Official

Hi Viaan, 

 

I will forward you the POP  as soon as I receive it from our finance department 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply19 Oct 2022, 10:40
Official

Hi Viaan, 

 

We have sent you an email regarding this matter.