1 reviews | Active since Oct 2017
Consumer Protection Act Ignored by Leroy Merlin
I was searching for bi-fold doors and found them on Leroy Merlin's site. I ordered 3 Colonist Bifold Doors and they were delivered quickly.
Unfortunately when the doors arrived I found that the single photo on Leroy Merlin's web site was misleading as it only showed the good side of the door. As the doors open into the living space and ugly protruding wooden edge would be exposed almost permanently.
I searched for the seller and found out that they were manufactured by JAB Doors. I contacted JAB DOORS with a query and they said that I would be fully refunded if I am unhappy. I was told by JAB DOORS, this is how the doors were made and some customers paint then to obscure the ugly finish. The paint however will rub off with the door being opened and closed and I indicated to Leroy Merlin that I want to return the Doors. The Doors were quickly collected the following day.
10 Days later with multiple Incidents logged at Leroy Merlin, I still have no refund. Irrespective of the Consumer Protection Act, Leroy and Jab Doors will not give me a full refund. It has been escalated to various Managers, but JAB DOORS blame Leroy Merlin for listing a single photo and Leroy Blame JAB DOORS for only supplying a single photo. JAB DOORS however also only listed a single photo on TakeAlot.com as well with their bifold doors. This is the 2nd blow I have had with Leroy Merlin where they previously delivered a warped and damaged kitchen counter top. Fortunately this was fully refunded.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with market place seller was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with market place seller was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please note that we will be in direct contact with you.
Next course of action would be to log the complaint with the Consumer Protection Board, as this remains in violation with the act.
Next course of action would be to log the complaint with the Consumer Protection Board, as this remains in violation with the act.
