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anne L
1 reviews | Active since Feb 2014
04 Dec 2025, 09:06
Congrats on pathetic service Leroy Merlin
Leroy Merlin’s online service is pathetic. I placed an order on the 26 of November’25. Delivery should have been 3rd December’25. After numerous calls and messages left with their courier Nucleus Optimized retail solutions and emails to Leroy Merlin still no feedback or calls back. Me the customer had to call again to get an update. Leroy Merlin obviously doesn’t need customers. Well done to your pathetic service
Fyi I placed an order on same day as yours with Cum Books in Boksburg snd my parcel was already delivered the 1st of December’25 now that is service and I was informed every step until parcel was delivered
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Leroy Merlin South Africa's replyOfficial
05 Dec 2025, 15:24Hi Anne
We sincerely apologise for the poor service and frustration you experienced. This delay and lack of communication are unacceptable and not the standard we aim to provide.
Rest assured that your concern is being noted and will be addressed accordingly to improve our service.
We sincerely apologise for the poor service and frustration you experienced. This delay and lack of communication are unacceptable and not the standard we aim to provide.
Rest assured that your concern is being noted and will be addressed accordingly to improve our service.
Leroy Merlin South Africa's reply05 Dec 2025, 15:24
Official
Hi Anne
We sincerely apologise for the poor service and frustration you experienced. This delay and lack of communication are unacceptable and not the standard we aim to provide.
Rest assured that your concern is being noted and will be addressed accordingly to improve our service.
We sincerely apologise for the poor service and frustration you experienced. This delay and lack of communication are unacceptable and not the standard we aim to provide.
Rest assured that your concern is being noted and will be addressed accordingly to improve our service.