Compliment and complaint

After failure to deliver items purchased on line on two separate occasions, reason each time no stock available, it is clear to me that there is no cohesion between branches when orders are placed nor follow up done by any party as well as there being inaccurate stock records. On enquiry the order then gets cancelled because the “system” cannot accommodate a transfer between branches where the item is in fact available. It is actually more of an insult than a remedy to then give a 10% discount for your next online order ( which is the last thing you want to go through again). To end on a better note, if names may be mentioned , Ayanda at Strubensvalley branch took full control of the situation and needs to be commended for taking responsibility and resolving the complaint, his calm and efficient handling of a raging bull turned into a satisfied customer. So, 5 stars for his service, but unfortunately I cannot say the same of the management.