Complaint Regarding worse experience- Poor Service and Incomplete Order Delivery

Dear Leroy Customer Service,

I am writing to express my extreme dissatisfaction with the service I have received. The entire experience has been incredibly frustrating and disappointing.

On Monday, I received a message regarding my order. Subsequently, a driver contacted me, mistakenly believing I resided in Bedfordview. After the courier company contacted me, I provided the correct address. However, to my surprise, when I followed up on Wednesday, I discovered my address had not been updated. The representative I spoke with lacked telephonic etiquette, further aggravating my irritation. She promised I would receive my order on Friday.

I contacted Leroy, and Thulani, who provided excellent service, followed up with the courier company. They assured me that they would deliver my order. However, they **** and claimed they had contacted me on Thursday, which never happened. On Friday, I followed up with Leroy again and was informed there was nothing they could do, and Iwould have to wait until Monday.

I had contractors booked to do the job based on the promise that I would receive my stock on time. Today, a delivery attempt was made, but the person got lost and only brought a brown board. I am not just disappointed; I am heartbroken. I will not recommend Leroy to anyone.

Why must I go back and forth with the couriers? Why must I be promised a delivery only to receive incomplete items? My money and time have been wasted, and all I get is a sorry. my hope raised!!!

I look forward to a prompt resolution of this issue.