Complaint Regarding Delayed and Incomplete Order – Extremely Disappointing Experience

I placed an online order totaling R17,000, with the promised delivery date being 29 May 2025. Some of the items only arrived on 31 May—two days late. As of today, 5 June 2025, goods worth R10,405 are still outstanding.

I submitted complaints on both 2 and 3 June, and while I received a response indicating that the issue would be investigated, I’ve received no further updates since then. The lack of communication and follow-through has been extremely frustrating.

This has been one of the worst online shopping experiences I’ve ever had. I strongly advise others to avoid using this service. Many other online retailers are far more reliable and professional.