Complaint and commendation

Good day All; my complaint is with the online purchases I made from Leroy Merlin. Both my payments were duplicated via the Pay fast option on their website resulting in the suspension of my bankcard. Both orders were also not reflected on my profile and my calls to the call centre to the respective stores were continuously cut off. I managed to get in contact with Henry at the Boksburg store who went out of his way to assist me to contact Masala a co-employee, at the Fourways store. Both these gentlemen went out of their way to assist me to trace my orders and with the collection of my orders from the respective stores. Once again, a big thank you to these employees who should be commended for their outstanding service saving face for Leroy Merlin.