1 reviews | Active since Dec 2010
Communication is key
Once again, after previous pathetic experiences with online orders, I did it again - shame on me. But this time round, it was too long for my car, hence my decision to order online and have it delivered. Needless to say, NO stock, yet online stock was available. The biggest problem of all this is the fact that it shows online that my order is being prepared - for a week already. When I phoned in today, I was told they are awaiting stock. NO communication or update online. I must just wait indefinitely until stock arrives. Reading other reviews, I see other clients complains about the same issues - online orders. Don't they learn something from customer reviews and fix online ordering. I know why, staff play on their cell phones (seen it myself), instead of calling clients and update order statuses. Enough is enough now - I will NEVER EVER order online from them again and even try not to buy instore as well - loyal client lost...!!!
We humbly apologize on the experience thus far ,We are looking it with the relevant departments and will be addressing these matters accordingly .
Kindly note we will be in contact with you shortly on feedback.
We humbly apologize on the experience thus far ,We are looking it with the relevant departments and will be addressing these matters accordingly .
Kindly note we will be in contact with you shortly on feedback.
As a courtesy follow up we trust that you have been assisted accordingly .
As a courtesy follow up we trust that you have been assisted accordingly .