LN
Lucienne N
1 reviews | Active since Mar 2009
29 Jun 2021, 16:35
"Click-and-Collect Service" not up to standard
I have been shopping without any issues at Leroy Merlin Little Falls and yesterday I attempted to use the "Click-and-Collect" service. I was totally disappointed and it negatively altered the good in-store service experienced to date. I was called by a lady who explained that the item I purchased was out of stock, but they can offer me a similar product which I accepted. When I got there I had to wait over 30 minutes for my item to be given to me, I might as well have made a physical purchase and would have been out 25 minutes earlier. In future I will avoid the "Click-and-Collect" service so that I am not left as disappointed as I am today.
Helpful (0)
Replies (1)0
Replies (1)
Leroy Merlin South Africa's replyOfficial
30 Jun 2021, 09:48Hey Lucienne,
I trust that you are well
So sorry to about your experience, we do appreciate you raising the flag .We are always open to feedback and we are also always looking to improve on our systems,processes and services to ensure that we improve our customer's experience as best as we can .We are glad you got the item but we apologize for the inconvenience and the time it took. We'll definitely take this up with the teams and management to ensure that its improved upon and to avoid it from happening again.
We hope that you remain part of our family and we're looking forward to your next purchase with us, do enjoy the rest of your week
I trust that you are well
So sorry to about your experience, we do appreciate you raising the flag .We are always open to feedback and we are also always looking to improve on our systems,processes and services to ensure that we improve our customer's experience as best as we can .We are glad you got the item but we apologize for the inconvenience and the time it took. We'll definitely take this up with the teams and management to ensure that its improved upon and to avoid it from happening again.
We hope that you remain part of our family and we're looking forward to your next purchase with us, do enjoy the rest of your week
Leroy Merlin South Africa's reply30 Jun 2021, 09:48
Official
Hey Lucienne,
I trust that you are well
So sorry to about your experience, we do appreciate you raising the flag .We are always open to feedback and we are also always looking to improve on our systems,processes and services to ensure that we improve our customer's experience as best as we can .We are glad you got the item but we apologize for the inconvenience and the time it took. We'll definitely take this up with the teams and management to ensure that its improved upon and to avoid it from happening again.
We hope that you remain part of our family and we're looking forward to your next purchase with us, do enjoy the rest of your week
I trust that you are well
So sorry to about your experience, we do appreciate you raising the flag .We are always open to feedback and we are also always looking to improve on our systems,processes and services to ensure that we improve our customer's experience as best as we can .We are glad you got the item but we apologize for the inconvenience and the time it took. We'll definitely take this up with the teams and management to ensure that its improved upon and to avoid it from happening again.
We hope that you remain part of our family and we're looking forward to your next purchase with us, do enjoy the rest of your week