Circus show

For months now I’ve been trying to get an item refunded which was out of stock, paid for and never delivered. The order was placed on 1 May and I’ve called so many times and have spoken to so many people yet 5 months later this query still remains unresolved. I’ve spend in excess of R25,000 in online purchases over these past few months. I’m disgusted with the service I’ve received thus far, your employees bring this brand into disrepute! Can someone contact me to resolve this asap? My next communication will be to the ombudsman and every other media platform where I can voice my disappointment and frustration!