Chaos at Leroy Merlin

I am a regular customer at Leroy Merlin Edenvale.

On the 2 /12/2021 I went to the store to purchase some building material, in order to repair some.new leaks, that have become apparent due to.the heavy rains recently.

Some sections were too long to fit on my bakkie,.so I've.asked if it can be delivered. I was told they can and I can make- and pay for the order online.

Once online, I couldn't select the store, due to the number of items being more.than some minimum and not all in one store. (The call in service explained that to me) The operator I spoke to was.helpful and friendly. I came to the conclusion that I had to go back to the store to make sure everything I want is in store and available, so it can be delivered.

The person assisting me was having difficulty.finding the items (I gave him a printout of of the items.from the in online as order, which dissapeared twice from the online order.system)

I offered to walk with him and pick out.the items physically, then he can complete the order on the system. (The thought "Can Leroy Merlin not find competent people?" came up.several times)

After alll this, I told.him that in he in did not add the delivery charge yet. At this point I was told they can cannot.deliver.

I cancelled my order and.walked.out, just to go purchase my material from Build-it, who delivered it to me the next day for less than a third of the delivery charge of Leroy Merlin.

My advice - Shop around a little before.you buy. Your friendly building supply.store, around the corner could give you competent.advice, complete your order within minutes, charge you less for getting your material delivered and get it to you by the next day. Above all, their material prices are likely to be quite comparable to those of the flashy mega stores - minus the frustration !