CANNOT COMPLAIN ABOUT THE SERVICE SINCE THERE IS NO SERVICE!

CANNOT COMPLAIN ABOUT THE SERVICE SINCE THERE IS NO SERVICE!

Order 223257 Placed and paid on 1 June 2022. Delivery via online order was confirmed for Saturday.

Order confirmed to be picked up on Thursday, 2 June.

Friday 3 June, the courier company phoned to schedule delivery for Monday 6 June. Reason being, they do not deliver on weekends and my order was only collected on Friday afternoon after 5.

Monday 6 June, I phoned the store of which the consultant confirmed the order was picked up on Thursday. There was no scheduled or planned delivery for that date as our area is marked as "high risk". The consultant assisted me by phoning the delivery company, adding my husband's number as well as confirming the booking for today, 7 June.

Tuesday, 7 June. Second day my husband took leave for my expected order. Still no delivery.... Again phoned the store to be placed on hold for 15min just for the consultant to say they did try and deliver today. We never received any missed calls today nor was there any delivery as he waited for them the entire day.

Second phone call for 7 June: No we cannot take another day off work for another delivery that will not take place.

Confirm New delivery addresses.

Wednesday, 8 June. SMS received from the courier company that delivery will take place. Phoned Leroy Merlin, delivery company only work until 5pm. No delivery

Thursday, 9 June. Phone store again....... don't know what the problem is since delivery was scheduled for Wednesday. Spoke to Vusi - Operations manager from Greenstone or so I was told. Promised to phone me back BUT delivery will take place on the same day. AGAIN NO DELIVERY.

Friday (Today) 10 June. PHONED STORE AGAIN.... Vusi redirected this inquiry to one of his staff members. Since no one could sort this before today, and specifically the reason why I spoke to someone higher up just passed the bucket to one of his staff members.....

Vusi confirmed with the courier company that he understands why I'm a little upset. ****RUE I AM FURIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!)

Courier company confirmed delivery for today at 15:00 (Like I heard that for the last week with NO DELIVERY)

Customer service is unable to supply me wit ha phone number for a MD and could only assist me with a email address.

BEST PART IS DELIVERY IS WITHIN A 30KM RADIUS.

Regards, A VERY unhappy customer that will NOT be recommending Leroy to anyone, anytime soon!