Cancelled online purchase-never refunded

I recorded a Lithium battery from Leroy Merlin online, using my credit card, on the 13th February. It Cost R19240.00 not cheap but good value. However it did not come with a charger and there was no charger advertised so I cancelled the order the same day, within hours of ordering it. I got a message that there would be no costs for cancelling and I would be refunded SOON, It is now the 24th February, a full 11 days later and I have not been refunded to my credit card. I do no know what Leroy Merlin classify as soon but holding on to my money for 11 days is ridiculous. I would be cautious of ordering online from them again and would advise anyone thinking of doing so to be careful. Their cancellation policy is wonderful especially of they have no intention of refunding the money. I wait in hopeful anticipation.