Cancellation without communication and confirmation of refund

Worst service under the sun, An online purchase (made on 26/06/2022) did not arrive. An email enquiring on delivery was sent on 01/07/2022. A reply was received that the order was cancelled and was i not contacted ? I obviously WAS NOT. How can you cancel an order without communicating it with me, the purchaser ? Today is the 07/07/2022, i still have not heard from them regarding the cancellation nor the refund. I will never shop here again and will strongly recommend anybody else to refrain from using this store. PS. there was no choice of NO stars above or i would have definitely chosen that.