Cancellation and requested refund order: *** - 3095

I ordered items from Leroy Merlin on 2 November 2021 and paid via pay gate at checkout.

The delivery was estimated for 14 November 2021. On 15 November I emailed them wanting to find out why my order was still being prepared (at the time of writing, it is still being prepared), after 48 hours the reply came: "I was advised that there's currently no stock for products ordered."

How on earth can I purchase something that is out of stock? I have bought from numerous smaller companies and if something isn't stocked, I can't even add it to my cart?

I asked when they will have stock again and never received a reply.

I cancelled the order and requested a refund on 19 November 2021, giving them the 7 business days to refund my total purchasing price.

No one has gotten back to me.

DO UNDER NO CIRCUMSTANCE BUY FROM THIS COMPANY.

To say that Leroy Merlin's customer service is lacking is an understatement. When was Leroy Merlin planning on letting me know that I ordered and paid for something they were unable to send? Why did I, as customer, have to query? How could Leroy Merlin attach an estimated delivery time, pass that time and not make contact with the customer?

I have since ordered the products from a smaller company, and received it within 48 hours.

I am requesting that my order be cancelled and my total purchase price refunded to me in full.