Can it get any worse than this?

First transaction, and certainly never again! Slow processing (actually no processing, jumping in my car to try and resolve this at their store now), they have no idea what is happening with their inventory, no feedback after it was promised by consultant I spoke to, no updates on their online system. Messages sent on their whatsapp system is ignored/not answered. The call centre puts me on hold for 10 minutes and leaves me hanging. incompetence on all levels of this organisation. terrible, terrible shopping experience.