KC
Krugan C

1 reviews | Active since Jan 2021

08 May 2026, 11:27

***** by Leroy Merlin - Bill for expensive orders and dont deliver

I have been ****** by their team from Little falls. I bought 4 x boards and paid for delivery but they did not deliver as promised. They sent the smaller boards 900x 3000, but invoiced for the more expensive one and now want me to come collect (should be the 1200x3000, I cannot be sure at this stage) when I paid in full for correct delivery. Customers should be aware of this company as there is no clear form of communication there and no accountability. I have requested for them to correct, but they have been giving me the run around. They should have the full correspondence from me on email and recorded calls

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply08 May 2026, 12:00
Official
Hello Krugan 

We sincerely apologize for the unsatisfactory experience you encountered. Please be assured that your complaint has been escalated to the appropriate department and we will provide you with a response at the earliest opportunity.
KC
Krugan C's update08 May 2026, 12:08
Reviewer Update
Thanks for the response. I have little confidence due to being promised a resolution since the start of this week. Hopefully it can get resolved without having to take it further. I have been going around in circles.
KC
Krugan C's update08 May 2026, 12:18
Reviewer Update
Your management needs to audit this branch as your stock issued does not correspond to your billing as well. Huge ***** risk