************ Business Practice

I ordered Coir Mats online at Leroy Merlin on 28 March. Their system showed availability and allowed me to place the order and pay. On the same day in the afternoon. I received an email from Ntombi to apologize and advice that they do not have stock at all branches or their warehouse. I was also provided with the option to cancel and refund my order as they did not know when they will get stock from their supplier. I responded to the email to proceed with cancelation and refund. To date there money I paid of a mere R248 has not been refunded to me. I am told it is a system error when I follow up. Now Ntombi no longer responds to my calls and emails. In the process I have lost a client because I failed to deliver.

Is this fair?