1 reviews | Active since Mar 2009
Black Friday nightmare at Leroy
I bought various items online on Black Friday on the Friday just after 12h00 when the 80% discounts were released. I find it shocking that the items stated that they are available and then a few days into the next week you get told that they got sold out and you can no longer be assisted. Why even offer them if they only apply to leftover stock after the weekend? I purchased quite a lot over many order numbers. This order Order #*** - 282539,321544 was over R15000. Of all the items I paid for, I did not get the apron, brushes, knife holder, oil spray, 10 fences, tooth brush holder or toilet brush holder. I simply get an sms from the store to say they are no longer available. For the shade netting I was told that the item is discontinued. BUT up to today you still have these items available online ???? The smaller items are still on sale. But what is more shocking is that the fencing and netting are now available at full price. I am simply not accepting this. I feel that the CPA should protect us against false advertising and the fact that you sell items and then cancel them. The second order is Your Order #***. I got a confirmation mail and told I will be given a tracking number and then told its discontinued ? Then my airfryer on Your Order #*** - 208949 just did not arrive. The terrible thing is that I bought the airfryer only to see that PNP and Checkers had better offers which I had to ignore. if this airfryer is now also suddenly sold out then it means I ignored all other offers in vain. I would like this ALL sorted out.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
